Please read below to see our full Warranty/Refund Policy. If you have any questions please contact us at 1-888-860-7788 or just click here
Limited Lifetime Manufacturer Warranty
Healthmate International LLC provides our consumers with a Lifetime Manufacturer Lifetime Warranty on all of our TENS EMS devices which is valid in the USA and Canada. The warranty states that: A lifetime warranty is a warranty against defects in materials and workmanship that has no time limit to make a claim, rather than a warranty that the product will perform for the lifetime of the buyer.
HealthmateForever warranty doesn’t cover damage caused by misuse, abuse, accident, normal wear, industrial use or neglect or the attachment of any unauthorized accessory, alteration to the product, or any other conditions whatsoever that are beyond the control of HealthmateForever TENS EMS unit. This warranty is effective only if purchased and operated in the USA and Canada. A product that requires modification or adaptation to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications is not covered under warranty. This TENS EMS unit shall not be responsible for any type of incidental, consequential or special damages.
However we do provide our consumers with the option to buy a 2 year accidental warranty which is priced at $100.00.
How is the unit replaced?
New version will be replaced if the old version is discontinued.
Due to the manufacturer’s defect, free replacement of a new control unit is provided.
If it is not due to the manufacturer’s defect, you can buy a new unit or upgrade unit.
Our product is covered by a lifetime warranty due to manufacturer’s defect warranty. Products purchased at our company are exchangeable but not refundable.
*****Federal and State laws prohibit the return of any personal care item for reason of hygiene*****
Technical Support and Customer Service are available.
5 days a week: Monday -Friday 10:00 am-5:00pm Central Standard Time USA
Office is closed on weekends and holidays.
Toll free: (888) 860-7788
How to Obtain Your Lifetime Manufacturer Warranty:
Obtaining warranty service is easy. Please mail or email the registration card to us within 30 days of the purchase.
You can also register for our lifetime manufacturer warranty HERE
Step to Replacing Your Device with the Lifetime Manufacturer Warranty:
How to contact us for trouble shooting before replacement?
If you are having operating issues with your device, please contact Healthmate at 1.888.860.7788 to speak with a friendly customer service representative, who will walk you through some steps of operation or trouble shooting steps. If it is determined that warranty service is necessary you can send in the non-working device to Healthmate at the address below:
Healthmate International, LLC
11100 W 82nd St.
Lenexa KS 66214
As we have a high volume of phone calls, you may have to remain in a queue and wait for our customer service representatives to respond. You can also go to www.HealthmateForever.com and click on Contact Us and fill in the contact form with brief description of the issue you are encountering. Our CSRs will assist you with trouble shooting before we send you instruction on how to return for replacement.
Please include the following items with your return:
- Defective unit and/or wire connector (we typically do not need the box, pads etc. but please have them ready in case. Our service department may request to have these materials sent as well)
- Copy of your receipt showing the date, vendor, and amount paid or order ID #.
- A brief note describing the reason for return.
- Return shipping address, phone number and email address.
- A check for $19.95 payable to Healthmate International, LLC to cover the processing and handling fee.
When a defect arises and a valid claim is received, a new unit will be sent to you if it is not salvageable. If the old model was discontinued, a new unit with equivalent value or more will be sent to you.
How is the malfunctioning unit replaced if it is a valid claim?
- If we find that your issue is due to the manufacturer’s defect, free replacement of a new control unit will be provided. A new unit with equivalent value or more will be replaced if the old version happens discontinued.
- If it is worn out or damaged by yourself, you can buy a new unit or an upgrade unit with discount.